TechKNOW Squad

About the Squad

In Spring 2014, Coppin's Information Technology Division started TechKNOW Squad as a resource to help Coppin students better understand available campus technologies. Professors can request the Squad for classroom visits and presentations. 

Request a TechKNOW Squad visit

The TechKNOW squad has between 10-20 student members who are also majoring in Management Information Systems. Student members present on topics, including:

  • BlackBoard
  • Tegrity
  • TurnItIn
  • Eagle Mobile
  • Office 365


TechKNOW Squad members are students who volunteer their time to help fellow students learn about Coppin campus technologies.

Interested in joining us? You must be able to show your expertise in using campus technologies, and regularly attend meetings and activities. Does this sound like you? Email us to learn more. 


Got questions? The TechKNOW Squad has answers! 

Office of Academic Affairs sets all academic policies. IT does not have the authority to mandate use of Blackboard by faculty; however, you can encourage faculty members to contact the Office of Instructional Technology & Training at 410-951-2643 or by email for information about BlackBoard training opportunities. Their office is located in the Grace Hill Jacobs building in Room 106.

We recommend students use the latest version of the Firefox web browser when using BlackBoard. Most of the tools inside of Blackboard are fully functional inside this browser. Mozilla, the company behind Firefox, has more information on how to download Firefox.

The IT Student Helpdesk is located in the Grace Hill Jacobs building on the middle level in room MC-16. Their hours are Monday-Thursday 8am-8pm, Friday 8am-5pm and they are closed on the weekends.

No, you can either use the Office Web Apps in your Office 365, or download the software for free through your Coppin Office 365 account on up to 5 devices. The IT Student Helpdesk can help with any questions!

The IT Student Helpdesk can! Reach out to us, we're happy to help.

You must change your password every 120 days. This is a University System of Maryland (USM) policy. You will receive a notification in your Coppin email 2 weeks from the date when your password must be changed. If you have any questions, contact the IT Student Helpdesk at 410-951-3872 or visit their office in the Grace Hill Jacobs building room MC-16.

Yes, Coppin policy states you must use your Coppin-issued email address whenever you message Coppin faculty or staff.

After you graduate from Coppin State University, your email account will stay active for approximately 2 months. Before you graduate, we recommend transferring any information, emails, and documents you want to keep from your student email account over to a personal email account, flash drive, or other cloud-computing service, such as OneDrive or Google Drive.

During spring, summer, fall, and winter semesters you may print up to 200 sheets of paper. After you reach the 200 page maximum, we charge your account 10 cents per sheet, which will be posted on your bill at the beginning of the next semester.

Yes! It's called Eagle Mobile. Access it through the browser on your smartphone. We recommend pinning it to your home screen for easy access. To keep the app up-to-date, we update it frequently.

Yes! Download the BlackBoard app in the Apple Store or Google Play Store. It is free for Coppin students and faculty. Please note, the mobile app doesn't have as much functionality as when you use BlackBoard on a computer or tablet. 

Contact Us

Interested in becoming a TechKNOW member or scheduling a classroom visit? Email us or reach out to the TechKNOW manager.

Rene Brown
Computer Labs Manager


Can Help With
IT Helpdesk Assistance
CSU Account Access - EagleLinks, Blackboard, Microsoft Office, etc.
Password Setup/Reset