User Account Management

EagleTech

Overview
Manage your Coppin State University account password. Your password will be used to access your CSU Accounts: EagleLINKS, Blackboard, Email, and CSU campus computers.

Overview

Manage your Coppin State University account password.

Your password will be used to access your CSU Accounts: EagleLINKS, Blackboard, Email, and CSU campus computers.

The passwords for accessing your Network, E-mail, EagleLINKS, and Blackboard are synchronized. This means that after you reset your password through the Identity Self Service Kiosk, the system will automatically update your Email, EagleLINKS and Blackboard password to match your “NEW Network Password.” You do not have to reset your EagleLINKS and Blackboard passwords separately.

Account Management Instructions

Step 1. Open the Identity Claiming Portal
Go to the Eaglepass site and choose the identity-claim option. Select Next to begin the setup wizard.

Step 2. Locate your identity
Enter your EMPLID and birth date, then select Submit to locate your record.

Step 3. Review and accept the Acceptable Use Policy
Read the terms, check the agreement box, and select Next to continue to recovery setup.

Step 4. Enter or confirm recovery information
Provide a personal email address and mobile phone number. At least one verified recovery method is required for future password resets. Important: Use a personal, non-Coppin email address for recovery when possible. Recovery details must be verified before they can be used during password reset.

Step 5. Retrieve the verification PIN
A message is sent to the recovery email address or phone you entered. Use the code from that message in the next step.

Step 6. Validate the recovery email and phone
Enter the PIN you receive for the recovery email address and recovery phone, then select Validate

Step 7. Complete the identity claim
When the confirmation screen appears, select Complete to finish the setup process.

Step 1. Sign in to Eaglepass
Open the Eaglepass Secure Sign-On page and enter your Coppin username and password.

Step 2. Open My Profile from the Eaglepass home page
After signing in, use the Eaglepass home page to open My Profile

Step 3. Review and update profile recovery information
Confirm your recovery email address and recovery mobile phone number, then select Submit to save any changes.

Troubleshooting

If the password reset portal reports that no verification methods are available, sign in to Eaglepass and update My Profile recovery information first, or contact the CSU IT Service Desk.
Keeping your recovery phone and email current prevents delays when your password expires or needs to be reset.

Step 1. Start the Password Reset Portal
Open the Eaglepass Password Reset Portal and select Next to begin.

Step 2. Locate your identity
Enter your Coppin username, then select Submit.

Step 3. Choose a verification method
Select the recovery email address or mobile phone number where you want to receive your verification PIN.

Step 4. Enter the verification PIN
Check your selected recovery method for the PIN, enter the code on screen, and select Verify. Use Resend or Try Another Way if needed.

Optional: If no verification methods are available
If you see the message below, stop the password reset process and contact CSU IT Service Desk for assistance before continuing.

Step 5. Create a new password
Type a new password that meets the on-screen requirements below.
• Minimum 12 characters long.
• Cannot contain user ID.
• At least 1 number.
• At least 1 lower case character.
• At least 1 upper case character
• Must contain both lower and upper case characters.
• At least 2 letters included.
• Maximum 32 characters long.
• Does not contain first name.
• Does not contain last name.
• Does not match a previous password.

Step 6. Confirm the new password and reset it
Re-enter the same password in Confirm Password, make sure the password strength indicator shows that the password is secure, and then select Reset Password.