Student Complaints and Concerns
Student Complaints and Concerns
Student Complaint or Concern Form
Information on Student Complaints and Concerns
Coppin State University is committed to listening to its students and addressing student complaints and other concerns as they arise. We expect that your time at the University will be among the most productive and will prepare you for graduate school, first-professional education, and employment in the global marketplace.
The following information directs you to the Student Complaint Form and other helpful links to assist you in filing a complaint or student concern. As you know, Coppin State University participates in federal student aid programs that are authorized under Title IV of the Higher Education Act of 1965.
Title 34 CFR §600.9 requires states to have a "process to review and appropriately act on complaints concerning the institution including enforcing applicable State laws." Title 34 CFR §668.43(b) requires that institutions: "make available for review to any enrolled or prospective student upon request, a copy of the documents describing the institution's accreditation and its State, Federal, or tribal approval or licensing. The institution must also provide its students or prospective students with contact information for filing complaints with its accreditor and with its State approval or licensing entity and any other relevant State official or agency that would appropriately handle a student's complaint."
To comply with this regulation, Coppin State University provides the following information to our current and prospective students. Please know that our goal is to make every effort to resolve student complaints internally, using policies and procedures outlined by the University, the major academic colleges, and by schools/departments. It is expected that students will fully utilize any and all of such administrative procedures to address concerns and/or complaints in as timely a manner as possible.
For Concerns and Procedures Regarding...
- Academic Grade Appeal: First and foremost, consult your professor to request that a change-of-grade form to be completed on your behalf. If the professor agrees, the form will contain your new grade and will follow the appropriate protocol by cycling through the department chairperson for signature, and ultimately, to the school dean. Finally, the change of grade form will be signed by the Provost and Vice President for Academic Affairs. If the professor does not agree to change your grade, then you may complain initially to the department chairperson, and lastly, the academic dean. You should expect your matter to be resolved at the level of the academic dean. If you are unable to resolve grading matters at the dean’s level, then you may consult the Office of the Provost and Vice President for Academic Affairs.
- Academic Integrity Violations: Consult your department chairperson, and ultimately, your academic dean.
- Non-Academic Complaints (incidents of unprofessional behavior and other complaints that are not of an academic grade concern and do not concern allegations of
- Discrimination: Refer to Equal Opportunity and Non-Discrimination. Also consult your department chairperson, and ultimately, your academic dean.
- Hazing: Refer the Student Affairs Behavioral Threat Assessment Procedures
- Hate Crimes Reporting: Refer to campus crime report form
- Americans with Disabilities Act: Refer to ADA Compliance
- Harassment or Discrimination: CSU’s Information on Reporting
- Affirmative Action: Refer to CSU’s site on Affirmative Action
- Title IX: CSU’s Title IX Compliance homepage
- Report Sexual Misconduct: Refer to CSU’s Information on Sexual Misconduct
- Criminal Activity: Refer to campus crime report form. Complaints involving matters of a criminal nature, such as assault, battery, and theft, should be directed to the Campus Police at or 410-951-3900.
- Student Right to Know: Refer to CSU’s site on Students
- Office of Community Standards: Violations of Student Codes and Grievances
- Student Handbook: Refer to the EagleGuide Student Handbook
- Student Loan Complaints: Refer to MHEC’s Ombudsman Program
In the unlikely event that an issue cannot be resolved by the University, students may file a complaint with their respective state licensing authority. For students living in Maryland, the Maryland Higher Education Commission is the applicable agency.
Maryland Higher Education Commission
6 N. Liberty Street