Online Help Center

Online Help Center

The Instructional Technology Department is delighted to offer the following resources to help you with instructional technology.

You may also get support through email or chat with a live person by calling (410) 951-2643.

24-Hour Technology Support for Faculty and Students: https://coppin.edusupportcenter.com/sims/helpcenter/common/layout/SelfHelpHome.seam?inst_name=coppin_state
Coppin faculty and students have access to self-help resources, live chat and telephone support for Blackboard, Tegrity, Office 365, and TurnItIn twenty-four hours a day.

Faculty Tipsheets and Resources: https://coppineagle.sharepoint.com/sites/ITD/TLT/Pages/default.aspx
The Instructional Technology & Training department houses all of its tipsheets and resources on SharePoint.  Faculty may access any of these resources. 

Other Technology Support Centers:

ITD Help Desk

Help Line: (410) 951-3888
E-mail: oithelpdesk@coppin.edu
Website

Support Areas:

  • Passwords (computer, email, and campus systems such as EagleLINKS, Blackboard)
  • Computer Hardware
  • Network
  • Telephone

IT Student Service Center

Help Line: (410) 951-3872
Website

Support Areas:

  • Student Passwords
  • Student Application Software Orientation
  • Student Blackboard and Tegrity Support
  • Student Laptop Initiative Support
  • Student Hardware Configuration and Wireless Connectivity