Ahmed El-Haggan, PhD, Vice President of IT, CIO, and Computer Science Professor, commented, In view of campus tragedies such as sniper incidents and other types of concerns faced by an educational institution, we felt that we had to find a foolproof technological solution for 911 calls. At a technology conference, we heard about an industry-wide movement toward a second-generation 911 environment that was giving rise to innovative 911 solutions. Through the contacts we made there, we were able to launch a project that ultimately resulted in a very solid 911 solution for Coppin State that is helping us achieve a safer campus environment.
The University IT team worked with engineers from Avaya and Presidio Networked Solutions to develop their enhanced 911 (E911) solution. eTelemetry was selected as the vendor that would provide the location and alarm appliances.
The project began by updating the voice telecommunications infrastructure, consolidating 2500 TDM and IP handsets onto one Avaya Communication Server 1000E (CS 1000E) telephony platform. Then the team developed enhanced 911 with automated location information. Avaya and Presidio were responsible for the E911 design based on information provided by the University, including all phone location data, routing zone layouts, handling of E911 calls, and change management recommendations to keep switch and location information current.
Through its E911 PROJECT, Coppin State has implemented a well-planned, carefully executed, and rigorously tested campus-wide E911 system that delivers precise emergency response locations to 911, plus emergency alarms to selected University staff members. This enables first responders and staff to react quickly and appropriately to emergency calls.